New Water Sciences Warranty Agreement is as follows:
5 Year Limited Warranty (Limited) on Electric Ionizers
If something does go wrong with your electric ionizer, you can be confident with your NewWaterSciences Lifetime Warranty (Limited) and our top notch customer service. This warranty applies to all NewWaterSciences electric ionizers purchased ON OR AFTER February 2017.
Your NewWaterSciences warranty: Download HERE
Note: Warranty does not apply if the ionizer has been used for selling or vending water commercially. If you have a demo machine or are selling filtered ionized water as a profit center a commercial warranty is required please contact Customer Service.
The warranty on NewWaterSciences electric ionizers begins on the original purchase date. If warranty details are not received by NewWaterSciences within 30 days, then the warranty is limited to 1(one) year. The NewWaterSciences Lifetime warranty covers all electric ionizer parts (not accessories) for the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. In no event shall NewWaterSciences or New Life Sciences LLC or its dealers be liable for any direct, indirect, incidental or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water.
NewWaterSciences will cover all shipping costs for any return under warranty in the first 30 days. After that date, the purchaser is responsible for all shipping. Items that have not been assigned an warranty action number will not be accepted. The warranty expressly excludes damage caused by environmental damage including but not limited to mineral buildup due to hard water or high levels of iron, poor source water quality, infestation or electrical surges. Warranty is also excluded if non-genuine filters (sold by other than authorized NewWaterSciences dealer) are used in an ionizer. Any authorized site will state clearly that they are an "Authorized NewWaterSciences Distributor". Non genuine filters have been shown to not only impair performance but also leak out media that has damaged ionizers. NewWaterSciences is not responsible for any shipping on repairs outside of the United States, Puerto Rico and Guam.
Limited Lifetime Warranty is valid for the life cycle of each ionizer as long as parts are still being manufactured and/or available, but not discontinued. NewWaterSciences reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time, without prior notice. Warranty is voided if repairs are made by anyone other than an NewWaterSciences repair technician.
New Water Sciences Service & Maintenance Agreement is as follows:
Other than filter replacement this Warranty is voided if repairs are made by anyone other than an authorized New Water Sciences repair technician. If local tech is not available repairs will be made at an authorized NewWaterSciences service center by bringing the unit or shipping it to an authorized facility.
On New Water Sciences Ionizer purchases made in
the following markets; The Mariana Islands (Guam) and Japan, the following
service plan is made available:
Periodic and special request cleaning will be done by an authorized Water
Sciences repair technician. There is a $49.00 (Y4, 900) service call fee.
This call includes:
1) Ionizer will be cleaned.
2) Replace for Filters (Client pays for filter.)
3) Any other needed parts not physically damaged by abuse or utilizing hard water shall be replaced for free if unit is still under warranty. If unit is out of warranty. Parts will be paid for by client minus a 15% discount as the ionizer is currently being serviced.
With servicing in Japan, due to long distances, machines can be overnight
shipped to our Japan office for cleaning and parts replacement. Shipping must
be paid by customer. Servicing on machines shipped will be billed to customer
including return shipping upon completion of cleaning and maintenance.
New Water Sciences recommends replacing filters every thousand gallons or once per year. (Whichever comes sooner.)
Service can be extended after machine passes out of Warranty. Service calls will
increase to cover labor for units already out of Warranty.